A sneak peek about us..

Our goal is to create a safe and enjoyable platform for shopping preloved luxury, like when you're shopping with your bestie!

We specialize in curating handbags, but also expanding our catalogue to other items like watches, shoes, and clothes.

We are especially into vintage items due to its rarity and uniqueness. They are not easy to find (especially ones in good condition) - which means each piece could only come by JUST ONCE!

Every single bag that I bring in are ones that I truly adore, and often times its REALLY hard to let go of them.

Authenticity

Are your bags authentic?

  • Yes, they are guaranteed and certified authentic.

How do you authenticate your items?

  • We are an Entrupy-verified business.
  • Entrupy authentication is the highest accuracy authentication provider to current. The software trains its algorithms to differentiate between fake and authentic items using an unique set of data with millions points based on known-real and known-counterfeit items (How does Entrupy work? Entrupy, 2024)
  • For certain brands and styles not authenticated by Entrupy, we also employ reputable third-party authentication. For instance, Zeko Authentication, Bagrevue101 (aka Bagaholic101), and Real Authentication.

Does the bag come with its original inclusions?

  • Most items that we source are vintage bags, which means they could be as old as 20-30 years
  • Due to this nature, some bags may not have all their original inclusions and are priced accordingly

Payment

What payment options do you offer?

  • Bank transfer/Debit card - No surcharge
  • Credit card/PayPal - 2.9% surcharge
  • Afterpay - 5% surcharge

Do you have payment plans/lay-by?

Yes! We definitely do. A 20% deposit is required to secure the item. Deposits are non-refundable. Once payment is completed, your item will be shipped within the next 1-3 working days.

Duration:

  • Below $1,000: up to 4 weeks
  • $1,000-$2,500: up to 8 weeks
  • Above $2,500: up to 12 weeks

Extension of plan duration: please email us to discuss: heartmevintage@gmail.com

Can I do an exchange or refund?

All sales are final.

We always aim to take detailed photos and describe the items thoroughly, while highlighting areas that are more significant. You are always welcome to request extra photos should you wish.

Please do understand that 99% of our items are not brand new, so normal signs of use and aging can be expected. If you have any queries or concerns, do not hesitate to ask before purchasing!

Shipping

Can I collect my item in person?

We are based in Perth, Australia. We can schedule an appointment to do a pick-up if you live locally

We also have pop-up events so you are welcome to come browse and collect your pre-purchased items

Do you ship internationally?

Yes, we ship worldwide.

  • Price estimate: $30-$60 AUD – final price calculated based on the weight and size of the parcel
  • Signature on delivery included with every purchase
  • Extra insurance cover can be added upon your request

Item condition

How do you describe the condition of the bags?

Conditions of the bag are really subjective to each individual. We always aim to take detailed photos and videos of each item to form part of the description. We also do live sales to show you the bag up-close, while highlighting areas that requires more attention.

As a rough guide,

  • Pristine: Close to no signs of use
  • Excellent: Used lightly, minimal signs of usage
  • Beautiful: Used in wonderful condition, small signs of usage
  • Great: Used in great condition; few signs of usage
  • Very Good: Used in good condition; has noticeable signs of usage, but still a lot of life left :)